BSNL Broadband Error Numbers and its Solutions.

 

Trouble shooting in Broadband (Dataone)

 

Problem

 Description

 Remedy 

Error- 678

This is most common problems. It is due to poor connectivity.

1. Switch off / Switch on Modem (Power Switch at the back of modem) and wait for 2 minutes. Then retry.

2. If problem is still not solved then
A) Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem.
B) Check Modem to splitter connectivity.
i) Remove & Connect the cable of / to the modem and to the splitter
ii) Remove & Connect the telephone connection of the splitter.

3. If lamp is still blinking - then it is due to poor line condition / fault. Call lineman for line change.
 

4. Check for Virus in Your PC.

5. Disable Firewall in your PC.

 

6. Reinstall Windows

Error- 691

User id and Password problem.

Enter correct username and password spellings as details are case sensitive.

Make new Dialer.
Dial

The case is to be Booked in Dotsoft  with note “User id and Password problem”

Call NIB for resetting password.
 

 

Error- 769

 

LAN not enabled.

The LAN Card has to be enabled by following the steps given below.
i) Go to Desktop.
ii) Right Click “My Network Place".
iii) Click  Select Properties.
iv) Right click on LAN Icon Click "Enable the local network".

 

If using USB cable then Install Modem's USB Cable Driver.

 

Error- 797

 

Modem or LAN driver problem

check computer LAN Card driver or Modem connectivity.

Check for Viruses or corrupt TCP/IP Files
 

Error- 718

 

This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of system

Error - 630-633

 Computer LAN Card problem.

 LAN Card has to be changed.


 

 

Error- Limited or No Connectivity
 		 IP Address Problem
 		 Give Correct IP Address to LAN card

Error- 735
 

 Dialer problem
 

Make New Dialer.
 

Error - 720

 Dialer or Virus problem
 

Make New Dialer

Check for Virus in your PC..

Reinstall Windows
 
Error- 676
 		 Modem Configuration problem
 		 Give Correct IP Address to LAN card
Change PVC 0/35 to Bridge Mode instead of PPPOE mode

 



Broadband IP Addresses for LAN >>>

Following IP addresses should be used if Modem is provided by BSNL.
Private Modems may have different IP Addresses.

 

 

Broadband Utilities

 

 Description

 Remedy 
The Web Registration for Broadband Usage Alerts of your BSNL Broadband connection is available at

Log in to Broadband, Go to
Click on Service Record. Details of the current month usage and previous month will be shown.
 

To change password

 1. Click on Service Record.

2. Click on 'change password', give 'Old password', 'New password' and confirm. Password will be changed.

 

 

 

  Modem: - 1. After switch ON wait for 2 to 3 minutes to get the modem stable.         

                  2. If telephone line / dial tone problem, complaint should be booked.

                  3. If Broadband / Internet not working, complaint should be booked in Dotsoft

                    (Dial 198 from BSNL landline) or contact 1800-424-1600  /  1500.

 

Lamp features (White Modem)

Lamp features (Black Modem)
(A) Power - Red   (A) Power - Red  
(B) WAN  -Yellow When stable-OK

When blinking- Data transfer

when not stable- Line is faulty

 (B) WAN   -Yellow When stable-OK

When blinking- slow, line trouble
(C) LAN /ADSL

- Green

 When stable-OK

When blinking fast - Data transfer

When blinking slow- Modem to PC link problem

 (C) LAN /ADSL  - Green  

When stable-OK

 
(D) PPPoE - No use. No use.

 

(D) Data - Green - Flashing

 

 Data transfer



676 Error - Procedure for MODEM setting


 

Configure Broadband in pppoe mode and  Internet in bridge mode.
 

BRIDGE mode :   Steps:-

    1. Connect ADSL modem to your PC with straight Ethernet Cable (RJ45)
    2. Open Internet Explorer and type : http://192.168.1.1 and give enter .An windows will open after pressing ENTER button
    3. Type user as admin and password as admin in that WINDOW.
    4. NOW In the opened window click advanced setup      

       

    5. Click edit button against VPI/VCI  in the 0/35 row. following below window will open .

    6. You will get ATM PVC configuration, make VPI to “0” and VCI to “35” go to next.

     

    7. Select connection type as BRIDGE and click NEXT.

     

     

    8. Click SAVE. Then In the Wide area network setup window, click Save/Reboot.(In this case modem will be reset automatically ,PC will not reboot.)

     

    9. After 2 Minute Connect the broadband.

    Bandhan Preet Singh,

    WLL No.0172-2012013 Call Timings 10-5:30 (Mon to Sat)

    Broadband Engineer (TTA )

    For any queries you can email at bandhanpreetsingh at bsnl dot co dot in